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Notes on Specific Destination Types

Hawaii and Alaska: We ship to Hawaii and Alaska via USPS Priority Mail or UPS/FedEx air services. Please be aware that delivery times and shipping rates to these states may be higher than to the contiguous 48 states due to carrier surcharges for remote delivery. The accurate rate for your specific address will always be displayed at checkout before payment.

U.S. Territories: We ship to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands via USPS Priority Mail International or First Class Package International. Delivery times to territories may be longer than to the contiguous U.S. — typically 7–14 business days. Additional surcharges may apply and will be displayed at checkout.

APO/FPO/DPO Military Addresses: We support our military community and ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses via USPS. We request that all military shipments use USPS Priority Mail. Please note that delivery times to military addresses can vary significantly and are partly dependent on the military mail system beyond our carrier's control.

P.O. Box Addresses: We can ship to P.O. Box addresses using USPS services only. UPS and FedEx cannot deliver to P.O. Boxes. If your order is eligible for UPS or FedEx delivery and you provide a P.O. Box address, we will contact you to arrange an alternative delivery address or switch to USPS delivery.

Expanding Our Reach: We are actively working to expand our shipping destinations. If you are located outside our current shipping area and would like to be notified when we begin shipping to your location, please contact us at contact@nathanbut.net. We welcome all destination inquiries.

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Pricing Disclosures

• Currency: All prices are in United States Dollars (USD). If you are accessing the Website from outside the United States, your bank or payment provider may apply a currency conversion rate and/or a foreign transaction fee. Nathan But Net LLC is not responsible for any such fees or conversion rates applied by your financial institution.
• Tax exclusion: Product prices shown on product pages are exclusive of applicable sales tax. Sales tax is calculated at checkout based on your delivery address and the applicable state and local tax rates. The full tax amount is displayed clearly on the checkout page before you complete your purchase.
• Shipping fee exclusion: Product prices do not include shipping fees. Shipping fees are calculated separately based on the total weight of your order and your delivery destination, and are displayed clearly at checkout before payment is completed. You will never be charged a shipping amount that was not shown to you at checkout.
• Price accuracy: We take every care to ensure that prices on the Website are accurate. In the rare event of a pricing error, we will contact you before processing your payment and give you the option to proceed at the correct price or cancel your order for a full refund.
• Price changes: Product prices may change from time to time. The price charged for any product is the price displayed on the Website at the time your order is confirmed. Subsequent price changes — either increases or decreases — do not affect orders already placed and confirmed.

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Weight-Based Shipping Rate Table — Contiguous United States (48 States)

Shipping Rates — Hawaii, Alaska & U.S. Territories

Shipping to Hawaii, Alaska, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands) involves additional carrier surcharges beyond the standard contiguous U.S. rates. These locations are served primarily via USPS Priority Mail.

How Weight Is Calculated: The shipping weight used to calculate your rate is the total combined weight of all items in your cart, including the weight of packaging materials. For items where dimensional weight (DIM weight) exceeds actual weight, carriers may use dimensional weight to calculate the shipping charge. In such cases, the rate shown at checkout reflects the carrier's billable weight, which may be higher than the actual physical weight of your items. The rate you see at checkout is always the exact amount you will be charged — no surprises.

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Fulfillment Origin Details

Domestic Origin — No Import Delays: Because all of our shipments originate within the United States, orders to U.S. domestic addresses will never be subject to customs delays or import duties from international shipping. Your order ships from within the same country it is being delivered to.

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Cut-Off Time Rules Explained

• Orders placed by 2:00 PM CST on a business day: These orders are eligible to enter our processing queue on the same business day. Depending on our current order volume, they may be processed and dispatched on the same day or on the following business day, within our standard 1–3 business day processing window.
• Orders placed after 2:00 PM CST on a business day: These orders will begin processing on the following business day. For example, an order placed at 4:00 PM CST on a Monday will begin processing on Tuesday.
• Orders placed on Saturday or Sunday: Weekend orders are not processed on weekends. They will begin processing on the following Monday (or Tuesday if Monday is a U.S. federal holiday).
• Orders placed on U.S. federal public holidays: Our facility is closed on all U.S. federal public holidays. Orders placed on these days will begin processing on the next business day following the holiday.

U.S. Federal Public Holidays — Facility Closed: New Year's Day (January 1), Martin Luther King Jr. Day (3rd Monday in January), Presidents' Day (3rd Monday in February), Memorial Day (Last Monday in May), Juneteenth National Independence Day (June 19), Independence Day (July 4), Labor Day (1st Monday in September), Columbus Day (2nd Monday in October), Veterans Day (November 11), Thanksgiving Day (4th Thursday in November), Christmas Day (December 25). Orders placed on these holidays begin processing the next business day.

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What Happens During Processing

Factors That May Extend Processing Time

• High-volume order periods such as holiday shopping seasons or major promotional events
• Payment authorization delays or issues requiring manual review
• Address verification issues that require us to contact you for clarification
• Items that require special handling, assembly, or custom preparation
• Extreme weather events or natural disasters affecting our facility location

You Will Always Be Notified: If your order experiences a processing delay beyond our standard 3-business-day window, we will email you proactively to explain the delay and provide an updated expected ship date. You will never be left wondering where your order is during processing.

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Estimated Total Time to Your Door =

Processing Time (1–3 business days) + Transit Time (3–8 business days)

Total estimated window: 4–11 business days from order date (varies by destination and weight)

Estimated Delivery Times by Destination

Delivery Estimates Are Not Guarantees: All delivery time estimates are based on typical carrier performance and are provided as a guide only — they are not contractual guarantees. Actual delivery times may vary due to carrier delays, weather events, peak shipping seasons, natural disasters, or other factors outside our control. If your order has not arrived within the estimated window, please contact us at contact@nathanbut.net and we will investigate immediately.

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Carrier Selection: We reserve the right to select the most appropriate carrier for each shipment at our discretion. We will always provide you with a tracking number specific to the carrier used, and you can track your package directly on the carrier's website. If you have a carrier preference for your order, please note it in the order comments at checkout and we will accommodate your preference where feasible, though we cannot guarantee it in all cases.

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How Tracking Works

Tracking Not Updating? If your tracking number has not shown any updates for more than 3 business days after your shipping confirmation email, please contact us at contact@nathanbut.net with your order number. We will contact the carrier on your behalf to investigate the status of your shipment and keep you informed of our findings.

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Our Packaging Standards

• Right-sized packaging: We select packaging of an appropriate size for your specific items — not too large (which wastes space and increases shipping cost) and not too small (which risks damage). We do not use oversized boxes unnecessarily.
• Protective cushioning: All items are surrounded by appropriate cushioning materials — bubble wrap, foam inserts, air pillows, or packing paper — to prevent movement during transit. Fragile items receive additional layers of protection.
• Secure sealing: All packages are sealed with industrial-strength pressure-sensitive packing tape on all seams and edges. We do not use masking tape, string, or other inadequate sealing methods.
• Weatherproofing: Where weather conditions at the destination may be a concern, we use weatherproof outer packaging or line the inside of the box with a waterproof layer to protect contents from moisture.
• Label placement: Shipping labels are clearly placed on the largest flat surface of the package and protected with clear tape to prevent moisture damage or smearing during transit.
• Multi-item orders: When an order contains multiple items, all items are packaged together in a single shipment where possible. We will notify you if a multi-item order must be split into more than one shipment.

Order Protection — What We Do If Packaging Fails

Despite our best packaging efforts, carrier mishandling can occasionally result in transit damage. If your order arrives with damaged packaging or a damaged item, please photograph the outer packaging and the item immediately and contact us within 48 hours at contact@nathanbut.net. We will file a carrier damage claim on your behalf and arrange a replacement or full refund at no cost to you. See Section 15 for full details on damaged item resolutions.

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Address Requirements

A complete and accurate delivery address must include all of the following components:

• Recipient name: The full name of the person or business receiving the package — exactly as it should appear on the shipping label
• Street address: The complete street number and street name, including any directional (N, S, E, W) and street type (St, Ave, Blvd, Rd)
• Apartment, unit, or suite number: If applicable — a missing apartment number is one of the most common causes of failed deliveries
• City: The correct city name as recognized by the U.S. Postal Service for your ZIP code
• State: The correct U.S. state abbreviation (2-letter code)
• ZIP code: The correct 5-digit (or 9-digit ZIP+4) postal code for your delivery address

Our Address Verification Process

We run all delivery addresses through an automated address verification system (AVS) at the time your order is placed. If your address cannot be verified by the system, one of the following will occur:

• We will contact you by email to confirm or correct your address before processing your order
• In some cases, the checkout system will alert you in real time that the address could not be verified and ask you to review it before completing your order
• Orders with unverifiable addresses may be held in processing until the address is confirmed, which may extend your delivery time

Liability for Incorrect Addresses

If an order is shipped to an incorrect address provided by the customer at checkout, Nathan But Net LLC is not liable for the resulting non-delivery, delay, or loss. In such cases:

• We will make every reasonable effort to intercept the package with the carrier and redirect it, though this is not always possible once a shipment is in transit
• If the package is returned to us by the carrier, we will reship it to your correct address at your cost (you will be charged the applicable shipping fee for the reshipment)
• If the package is delivered to the incorrect address and cannot be recovered, a replacement order or refund may not be issued. We will review each case individually and do our best to reach a fair resolution.

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How to Cancel: Email contact@nathanbut.net with the subject line "ORDER CANCELLATION — [Your Order Number]" or call +1 830-481-7667 during business hours (Monday–Friday, 9:00 AM–6:00 PM CST). Speed is critical — the sooner you contact us, the greater the chance your order can be cancelled before dispatch.

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Address Change Policy

Before dispatch: If your order has not yet been dispatched, we can update your delivery address at no charge. Please contact us immediately with your order number and the correct delivery address.

After dispatch — during transit: Once your order is in transit with a carrier, address changes are subject to the carrier's address intercept or correction service. We will attempt to request an address correction on your behalf. Please be aware that:

• Not all carriers offer in-transit address changes, and those that do may charge an address correction fee (typically $15–$25 depending on the carrier)
• In-transit address changes can add 1–3 additional business days to your delivery time
• Address correction fees charged by the carrier will be passed on to the customer
• Address changes to a completely different state may not be possible once the package is in transit

To Request an Address Change: Email contact@nathanbut.net immediately with the subject line "ADDRESS CHANGE — [Your Order Number]". Include your order number, your original address, and the correct new delivery address. We will confirm whether the change is possible and advise you of any applicable fees before proceeding.

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Failed Delivery Scenarios and Resolutions

Avoiding Failed Deliveries: To minimize the risk of a failed delivery, please ensure: (1) your delivery address is complete and accurate, (2) your phone number is included in your order in case the carrier needs to reach you, (3) you check your tracking regularly so you know when to expect delivery, and (4) you make arrangements if you will not be home on the expected delivery day (e.g., authorize delivery to a neighbor or specify a safe drop-off location in your carrier account).

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What to Do — Step by Step

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Delayed Packages — What to Do First

If your package has not arrived within the estimated delivery window, please take the following steps before contacting us:

• Check your tracking link for the latest status update — the carrier's tracking page is the most up-to-date source of information
• Check with neighbors, building management, or a mailroom — the carrier may have left your package with someone nearby or in a secure location
• Check for a delivery notice left by the carrier at your address or in your mailbox
• Consider whether a known weather event, natural disaster, or carrier service disruption may be affecting deliveries in your area

When Is a Package Considered Lost?

We treat a package as lost when one of the following conditions is met:

• Tracking has shown no movement for more than 7 consecutive business days and the carrier cannot provide an updated estimated delivery date
• The package is more than 7 business days past the maximum estimated delivery date and has not been marked as delivered
• The carrier has officially declared the package lost after a trace investigation

Our Resolution for Lost Packages

If your package meets our lost package criteria, we will:

• File a formal trace/claim with the carrier on your behalf
• Initiate a resolution within 5 business days of the carrier confirming the loss
• Offer you the choice of a full replacement shipment at no additional charge or a full refund of your complete order total including shipping fees — whichever you prefer

Packages Marked Delivered But Not Received: If tracking shows your package as "Delivered" but you have not received it, please: (1) check with neighbors and building management, (2) look for a delivery notice, (3) wait 24 hours as carriers occasionally mark packages as delivered prematurely. If still not received after 24 hours, contact us immediately. We will investigate with the carrier and work with you to reach a resolution.

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Delivery Confirmation Details

• Carrier tracking confirmation: When the carrier scans your package as "Delivered," that scan is recorded in the carrier's tracking system with the date, time, and delivery location (e.g., "Front Door," "Mailbox," "Neighbor"). This constitutes our primary delivery confirmation record.
• Delivery confirmation email: Some carriers automatically send a delivery notification email or text message when your package is delivered. If you provided your email address at checkout and the carrier supports this feature, you may receive such a notification directly from the carrier.
• Signature confirmation: For high-value orders or at our discretion, we may require a signature upon delivery. If signature confirmation is required for your order, you will be notified in your shipping confirmation email. If no one is available to sign at the time of delivery, the carrier will typically leave a delivery notice and attempt redelivery.
• Proof of delivery records: We retain carrier-generated delivery confirmation records for all shipments. These records — including delivery timestamps, GPS data where available, and signature images — are used to verify delivery in the event of a dispute. These records may be shared with our payment processor or card networks in the event of a chargeback dispute.

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U.S. Domestic Orders — Sales Tax

• Sales tax collection: Nathan But Net LLC collects applicable state and local sales tax on orders shipped to states and localities in which we have established sales tax nexus, as required by U.S. law following South Dakota v. Wayfair (2018).
• How it is calculated: Sales tax is calculated at checkout based on: (a) your delivery address (state, county, and city), and (b) the taxability of the specific products in your order under that state's tax laws. The tax amount is displayed clearly on the checkout page before you complete payment.
• Tax-exempt customers: If your organization qualifies for a sales tax exemption, please contact us at contact@nathanbut.net with valid exemption documentation before placing your order. We will arrange tax-exempt processing for your account.
• No hidden taxes: The tax amount displayed at checkout is the total tax you will be charged. There are no additional tax amounts added after you complete your purchase.

U.S. Territories — Tax and Import Considerations

Orders to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands) may be subject to local excise taxes or other territory-specific taxes. These will be calculated and displayed at checkout where applicable.

Some U.S. territories, while part of the United States, apply different customs and import rules. Please check the specific territory's import rules if you have concerns about your order being subject to any customs processing.

VAT — Value Added Tax

VAT (Value Added Tax) is a tax system used in the European Union, United Kingdom, and many other countries — but not in the United States. Because Nathan But Net LLC currently ships only within the United States and its territories, VAT does not apply to any of our transactions. U.S. sales tax is the applicable consumption tax for all our transactions, as described above.

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Your Responsibilities as a Customer

• Provide an accurate and complete delivery address: You are responsible for the accuracy of your delivery address at the time of ordering. Double-check every field — including the apartment or unit number — before completing your purchase.
• Provide a valid email address: All order confirmations, shipping notifications, tracking information, and customer service communications are sent to the email address you provide at checkout. Ensure it is a valid, monitored email address.
• Monitor your tracking information: Once you receive your shipping confirmation email, you are responsible for monitoring the tracking of your shipment. If you notice a potential issue (e.g., extended period without a scan update, incorrect delivery status), please contact us promptly.
• Be available or arrange for delivery: If your order requires a signature upon delivery, it is your responsibility to ensure someone is available at the delivery address or to make alternative arrangements with the carrier (e.g., authorize a safe drop-off, redirect to a pickup location).
• Retrieve packages promptly: After a delivery notification is received or a delivery notice is left by the carrier, please retrieve your package promptly. Packages left in public areas after delivery are at risk of theft, and packages held at carrier facilities have a limited hold period before being returned to us.
• Inspect your order upon delivery: Inspect the outer packaging for obvious damage before accepting delivery or signing for the package. If the outer packaging shows clear signs of severe damage, you may note the damage on the carrier's delivery receipt. For detailed inspection of contents, do so promptly after receiving the package.
• Report issues promptly and honestly: Report any shipping issues — damage, missing items, wrong items, non-delivery — within the timeframes specified in this policy and with honest, accurate information. Prompt reporting allows us and the carrier to investigate effectively and resolve issues efficiently.

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What We Commit to Doing

• Process all orders within 1–3 business days of the order being placed and cleared through payment verification — we do not hold orders unnecessarily
• Provide a tracking number for every shipment via a shipping confirmation email sent to your registered email address
• Pack all orders to our established packaging standards to minimize transit damage risk
• Notify you proactively if your order is delayed during processing beyond our standard window
• Take full responsibility for orders that arrive damaged, defective, incorrect, or incomplete — and resolve these issues at no cost to you
• File carrier claims on your behalf for transit-damaged or lost packages and keep you informed throughout the investigation
• Respond to all shipping inquiries within 1–2 business days — every inquiry is handled by a real person
• Display all shipping costs accurately and transparently at checkout — the amount you see at checkout is the exact amount you will be charged, with no hidden fees added afterward

What We Are Not Responsible For

• Delivery delays caused by carrier service disruptions, weather events, natural disasters, or other circumstances beyond our control, once the package is in the carrier's possession
• Failed or delayed deliveries caused by an incorrect or incomplete address provided by the customer
• Packages stolen from a delivery location after successful carrier delivery — porch piracy and theft after confirmed delivery are outside our control, though we will do our best to assist you in such situations
• Import duties, customs fees, or additional taxes imposed by U.S. territory customs authorities on territory-bound shipments, where applicable

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Documents You Will Receive

Order History: If you created an account on nathanbut.net, you can view and download your complete order history and order details by logging into your account at any time. If you checked out as a guest, your order confirmation email serves as your primary order record. Contact us if you need help accessing any order documentation.

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Our Sustainability Practices

• Right-sized packaging: We select packaging dimensions appropriate to the size and weight of each order to minimize the use of excess materials and reduce dimensional weight shipping charges.
• Recyclable outer packaging: We use corrugated cardboard outer boxes that are fully recyclable. We encourage customers to flatten and recycle their outer packaging after unpacking their order.
• Reduced use of plastic packaging: Where possible, we use paper-based void fill, paper tape, and paper-wrapped cushioning materials in place of plastic alternatives. We are progressively working to eliminate single-use plastic from our packaging operations.
• Consolidated shipments: We ship all items in a single order together in one package wherever possible, reducing the number of shipments and the associated carbon footprint of transportation.
• Continuous improvement: We regularly review our packaging materials and processes to identify further opportunities to reduce waste and environmental impact. We are committed to making our packaging progressively more sustainable over time.

How You Can Help

• Flatten and recycle your cardboard outer box and any paper-based packaging materials after unpacking
• Reuse packaging materials like bubble wrap and air pillows for your own packing needs before disposing of them
• If you have suggestions for how we can improve our packaging sustainability, please share them with us at contact@nathanbut.net — we genuinely value this feedback

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Our Security Measures

• Payment fraud screening: Every order is automatically screened for indicators of payment fraud before processing. Orders flagged by our fraud detection system may be held for manual review, and we may contact you to verify your identity or payment information before proceeding.
• Address verification: We run all delivery addresses through an address verification system to confirm they are valid, deliverable addresses. Unverifiable addresses trigger a manual review and customer contact before dispatch.
• Shipment tracking: All shipments are tracked, providing a clear chain of custody from our facility to your door. Tracking records are maintained and serve as evidence of delivery in the event of a dispute.
• Signature confirmation for high-value orders: For orders above a certain value threshold (determined at our discretion), we may require a signature upon delivery to ensure the package reaches the intended recipient. This adds a layer of protection against theft and disputed deliveries.
• Order cancellation for fraud indicators: We reserve the right to cancel any order — at any stage of processing — if we identify strong indicators of fraud. In such cases, we will issue a full refund of any amounts charged and notify you by email with an explanation.

Shipping Fraud Warning

Filing false claims about non-delivery of orders that were confirmed delivered by our carrier tracking records, or about transit damage that did not occur, constitutes fraud. We retain all shipping documentation including tracking records, delivery timestamps, GPS data, and signature images. This evidence is submitted in full to payment processors and card networks in the event of any fraudulent chargeback claim.

Confirmed cases of shipping fraud may result in account suspension, reporting to relevant authorities, and civil legal action to recover damages. For honest customers with legitimate issues — please simply contact us and we will resolve the problem fairly and promptly.

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Peak Season Shipping Guidance

• Order early for holiday gifts: During the Thanksgiving through Christmas period (late November through late December), we strongly recommend placing your order at least 10–14 business days before your required delivery date to account for potential delays at both our end and the carrier's end.
• Processing time extension: During peak periods, our processing time may extend from our standard 1–3 business days to up to 5 business days. We will publish a notice on our Website homepage and at checkout if a processing delay is in effect.
• Carrier delays during peak season: Major carriers (USPS, UPS, FedEx) all experience service delays during the holiday season. These delays are outside our control once your package leaves our facility, but we will always monitor your shipment and alert you to any significant delays that come to our attention.
• Peak periods we monitor: Major U.S. shopping events including Black Friday, Cyber Monday, the December holiday period (Dec 1–26), Valentine's Day, Mother's Day, and Back-to-School season (July–August) are all periods of elevated order volume.

Holiday Order Cut-Off Dates: During the December holiday season, we will publish recommended order cut-off dates to ensure delivery before specific holiday dates. These dates will be posted prominently on our Website homepage and will be updated in real time as the season progresses. Watch for these announcements if you need to guarantee delivery by a specific holiday date.

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Complete Business & Contact Details

Related Policies

• Return & Refund Policy — Returns, refunds, exchanges, and cancellations
• Payment Policy — Accepted payment methods, security, and billing
• Privacy Policy — How we collect and use your personal data
• Terms of Service — Complete terms governing your use of nathanbut.net

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How Policy Updates Are Handled

• Effective date is always displayed: The effective date of the current version of this policy is shown prominently at the top of this page. Always check this date to confirm you are reading the current version.
• Orders are governed by the policy at time of purchase: Your order is governed by the shipping policy and rates that were in effect on the date you placed your order. Subsequent changes to shipping rates or terms do not apply retroactively to orders already confirmed.
• Material changes will be announced: If we make a material change — such as significantly increasing shipping rates, removing a destination, or substantially changing our processing time commitment — we will announce this change on our Website at least 14 days before it takes effect, where practicable.
• Shipping rate changes: Shipping rates are subject to change based on carrier rate adjustments (which typically occur annually in January). Any rate changes will be reflected in the checkout calculator, which always displays the current rate for your specific order at the time you check out.
• Continued use constitutes acceptance: By placing an order on nathanbut.net after a shipping policy update has become effective, you acknowledge acceptance of the updated policy terms. If you do not agree with an updated policy, please contact us before placing your order.

Current Version: This Shipping Policy is currently effective as of April 21, 2026. If you have questions about a previous version of this policy that applied to an order you have already placed, please contact us at contact@nathanbut.net with your order date and we will provide the applicable policy terms.