Reach our customer support team through any of the channels below. We respond to every inquiry promptly during our published business hours.
How to Reach Us
Contact Methods
We offer multiple ways to get in touch with our support team. Whether you have a question about an order, a product, a return, or any of our policies, we are available to assist you. Please choose the contact method that works best for you.
Call us Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time.
Live Chat
Available on This Page
Our live chat is active Monday through Friday during business hours. Look for the chat icon on this page.
Our typical response time is 1 to 2 business days. All inquiries received outside business hours will be answered on the next available business day. We observe U.S. federal holidays.
Send a Message
Contact Form
Complete the form below with as much detail as possible. Providing your order number and a clear description of your question or issue helps us respond faster and more accurately. All fields marked as required must be filled in before submitting.
Send Us a Message
We will respond to your inquiry within 1 to 2 business days, Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time.
Before You Submit Please check your spam or junk folder if you do not receive a reply within 2 business days. Our replies are sent from contact@nathanbut.net. Adding this address to your contacts will ensure our replies reach your inbox.
Availability
Business Hours
Our customer support team operates Monday through Friday during the hours listed below. All times are in Central Standard Time (CST), which is GMT-06:00. Inquiries submitted outside of these hours will be addressed on the next available business day.
Monday9:00 AM — 6:00 PM CST
Tuesday9:00 AM — 6:00 PM CST
Wednesday9:00 AM — 6:00 PM CST
Thursday9:00 AM — 6:00 PM CST
Friday9:00 AM — 6:00 PM CST
Saturday9:00 AM — 6:00 PM CST
Sunday9:00 AM — 6:00 PM CST
U.S. Federal HolidaysClosed
Holiday Notice Nathan But Net LLC observes all U.S. federal public holidays. During these periods, our support team will not be available. We will notify customers in advance of any extended closures through our website and social media channels.
Our Location
Business Address
Nathan But Net LLC is a legally registered U.S. business. Our full registered business address is published below. Please note that we do not operate a walk-in retail location — all orders and customer support interactions are handled online and by phone.
Registered Business Address
Nathan But Net LLC 1100 NW Loop 410, Suite 700 San Antonio, TX 78213 United States
All orders and customer inquiries are handled online. This is our registered legal address and is not open to the public.
Complete Business Information
Legal Entity Name
Nathan But Net LLC
Entity Type
Limited Liability Company (LLC)
Country of Registration
United States of America
Registered Address
1100 NW Loop 410, Suite 700 San Antonio, TX 78213 United States
Before reaching out, you may find the answer to your question in the list below. These are the most common questions we receive from our customers. If your question is not covered here, please use the contact form above or reach us by email or phone.
How do I check the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email to the address you provided at checkout. This email contains your tracking number and a direct link to track your shipment. If you have not received this email, please check your spam folder. If you still cannot locate it, contact us at contact@nathanbut.net with your order number and we will investigate immediately.
How do I return a product or request a refund?
To initiate a return or refund, please contact us at contact@nathanbut.net with your order number and a description of the issue. Where relevant, please also include photographs of the product. Please do not return any item without first contacting us, as unauthorized returns may not be accepted. Full details of our return conditions are published in our Refund Policy.
Can I cancel my order after it has been placed?
If you need to cancel an order, please contact us as soon as possible at contact@nathanbut.net or call us at +1 830-481-7667. Orders that have not yet been dispatched can generally be cancelled and refunded in full. Once an order has been dispatched, it cannot be cancelled but may be returned in accordance with our Refund Policy.
Do you ship internationally?
At this time, Nathan But Net LLC ships exclusively within the United States. We do not offer international shipping. All orders must be placed with a valid U.S. shipping address to be processed and fulfilled. Please review our Shipping Policy for full details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay. All payment methods available for your order will be displayed at checkout before you confirm your purchase. For full payment details, please review our Payment Policy.
I received the wrong or a damaged item. What should I do?
We sincerely apologize if you received an incorrect or damaged item. Please contact us immediately at contact@nathanbut.net with your order number, a description of the issue, and photographs of the item and its packaging. We will resolve the matter fully at no cost to you in accordance with our Refund Policy.
How long does it take to receive a refund?
Once a refund has been approved and issued from our end, the time it takes to appear in your account depends on your bank or payment provider. Refunds typically appear within 5 to 10 business days from the date they are issued. If your refund does not appear within this timeframe, please contact your bank first, and then reach out to us if the issue persists.
Is my payment information secure?
Yes. All transactions on nathanbut.net are processed through certified, PCI DSS-compliant payment processors. We do not store your credit card numbers, CVV codes, or any sensitive financial data on our own servers at any point during or after your transaction. All payment pages are protected by SSL encryption. For full details, please review our Payment Policy and Privacy Policy.
How do I submit a privacy or data request?
To submit a privacy or data-related request — including requests to access, correct, or delete your personal information — please contact us at contact@nathanbut.net with the subject line "Privacy Request." California residents may also use our dedicated California Privacy Disclosure page or our Do Not Sell My Information page. We will respond within the timeframes required by applicable law.
Stay Connected
Follow Us
We maintain active social media profiles where we post product updates, store announcements, promotions, and general news. Following us is a great way to stay informed about everything happening at Nathan But Net LLC.
Please Note Our social media profiles are not monitored for customer support inquiries. For all order-related questions, returns, refunds, and other support matters, please use the contact form above, send us an email, or call us directly during business hours.
Quick Access
Useful Policy Links
The policies listed below may answer your question without the need to contact us directly. All policies are written specifically for nathanbut.net in plain, easy-to-understand language.
