About Us
About Nathan But Net LLC
Learn who we are, how we operate, what we sell, and everything that matters to you as a customer — written clearly, honestly, and without ambiguity.
Welcome to the home of Nathan But Net LLC. What started as a deep dive into NBA analysis and the future of the league has grown into a community of over 12,000 basketball fans. Whether I'm breaking down the San Antonio Spurs' latest win streak or investigating the machine behind the NBA pipeline, my goal has always been to provide a firm, unfiltered stance on the game we love.
From Content to Community
This website is the next step in that journey. It serves as the official hub for our community—from exclusive merchandise drops to major announcements regarding our upcoming investigative series and channel projects.
Built on Transparency
While the content is about basketball, the business is about accountability. nathanbut.net is owned and operated by Nathan But Net LLC, a legally registered entity in the United States. Unlike faceless storefronts, this shop is built directly by the same creator you see on YouTube every day.
- Verified Identity: Every order is processed under the Nathan But Net LLC legal entity.
- Real Support: We don't use automated templates for our policies or our support. If you have a question about an order or a project announcement, you're hearing back from a real team member.
- Our Mission: To provide a reliable space where fans can support the channel and get high-quality gear that represents the "Nathan But Net LLC" standard of basketball analysis.
Our Commitment
Every policy and page on this website was built specifically for nathanbut.net and Nathan But Net LLC. We don't believe in "plug-and-play" templates because we don't believe in a faceless relationship with our community.
My commitment to you is simple:
- Direct Accountability: I am the person behind the analysis on YouTube, and I am the same person standing behind every order on this site. If a policy is listed here, it's because I personally vetted it to ensure it's fair to you.
- Transparency First: Whether it's a merch drop or a new investigative series announcement, you will always get the full story. We clearly list our physical business address and contact info because we have nothing to hide.
- Real Human Support: If you have a question that isn't answered in our FAQs, you won't be talking to a generic bot. You can reach us directly, and we will respond with a real answer, usually within 24 hours.
Like a lot of kids, I grew up dreaming of being a YouTuber. I started out recreating Smosh skits, moved into gaming, and even took a shot at history videos (I've always been a bit of a nerd). But eventually, I realized I should be making content about the thing I love most: basketball.
I'm a STEM major and a history nerd at heart, and that's the lens I bring to the game. I don't just watch the score; I'm obsessed with the math and the "why" behind it: analyzing the butterfly effects of a single trade, digging up obscure niche history, or geeking out over the geometry of a shooting arc.
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The beginningEvolution of the Show
The channel didn't start as "Nathan But Net LLC." It actually began in Houston as a podcast called +71. I'm a San Antonio native, and when I moved to Houston for college, the name was a nod to my migration from the 210 to the 281 area code. The show was built on the rivalry between me and my co-host Fernando: a Spurs fan vs. a Rockets fan.
Life happens, and while Fernando had to step back from a full-time role for health and personal reasons, he's still a guest on the show from time to time. When I took the reigns solo, I rebranded the show to a pun on my name and nothing but net: Nathan But Net LLC.
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Building the BrandNathan But Net LLC Is Established
As the channel started to grow, I realized I wanted to build something bigger. I registered Nathan But Net LLC as an official business to create a home for this community. This website isn't just a storefront, but where I can launch merch and share major announcements about the channel's future.
I hand-drew the trophy logo you see on our gear. My ultimate dream is to be walking around San Antonio and see someone repping that logo alongside their Spurs merch. If I ever see you wearing it, please stop me, I'd love to strike up a conversation about the game.
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Where We Stand TodayOperating with Full TransparencyBecause this brand is personal to me, I believe in doing business with total transparency. I've published my verified business address and contact information here because I want you to know that there is a real person standing behind every order. This isn't a faceless operation but rather an extension of the channel and the community we're building together.
Nathan But Net LLC is a legally registered limited liability company in the United States. All orders placed on nathanbut.net are processed, fulfilled, and managed exclusively under this legal entity. Our full business registration details are published below in the interest of complete transparency.
Nathan But Net LLC is incorporated and operating under the laws of the State of Texas, United States. All transactions conducted through nathanbut.net are governed by applicable U.S. federal law and the laws of the State of Texas. Our terms of service, refund policy, shipping policy, and all other published policies reflect these legal requirements and comply fully with consumer protection standards applicable in our operating jurisdiction.
Nathan But Net LLC isn't a massive marketplace or a random catalog. This site is a curated extension of the channel. Whether it's merchandise featuring my hand-drawn trophy logo or gear designed for fellow basketball nerds, every item is here because I've personally vetted it for quality.
I believe in the same transparency in my shop as I do in my videos. That means no "inflated" prices, no misleading mockups, and no deceptive language. What you see is exactly what shows up at your door.
The way Nathan But Net LLC operates is guided by the same principles I bring to the channel. These aren't just marketing buzzwords; they are the standards I hold myself accountable to, whether I'm double-checking a stat for a video or shipping out an order.
Our store operates entirely through our Shopify-powered website at https://nathanbut.net/. We do not operate physical retail locations. All orders are placed online, processed electronically, and fulfilled through our established fulfillment process.
Once you place an order on our website, you will receive an order confirmation email to the address you provided at checkout. This email confirms that your order has been received and is being processed. Order processing typically begins within one to two business days. You will receive a separate shipping confirmation email with tracking information once your order has been dispatched.
All prices on nathanbut.net are displayed in United States Dollars (USD). The total cost of your order — including any applicable sales tax — is shown clearly on the checkout page before you confirm payment. We do not add any surprise fees after checkout. Sales tax is applied in accordance with applicable U.S. state tax laws.
If you need to cancel an order, please contact us as soon as possible at contact@nathanbut.net or by phone at +1 830-481-7667. Orders that have not yet been shipped can generally be cancelled and refunded in full. Once an order has been dispatched, it cannot be cancelled but may be returned in accordance with our Refund Policy.
Our website is built and hosted on Shopify. All data handling on our platform complies with Shopify's security standards and our own published Privacy Policy.
We take the security of your payment information extremely seriously. All transactions on nathanbut.net are processed through certified, industry-standard payment processors. We do not store your credit card numbers, CVV codes, or any sensitive financial data on our own servers at any point during or after your transaction.
We accept the following payment methods. All available options are displayed at checkout before you confirm your purchase.
- All payment pages on our website are protected by SSL (Secure Sockets Layer) encryption, meaning your data is encrypted before it leaves your browser.
- Card transactions are processed through PCI DSS-compliant payment processors. We do not see or store your full card number at any point in the transaction.
- Orders may be subject to fraud screening by our payment processor as a standard protective measure. This process is automatic and does not affect legitimate purchases.
- If a transaction is declined, you will be notified at checkout. No charge is applied to your account for declined transactions.
- You will receive an order confirmation email immediately after a successful payment. If you do not receive this email, please check your spam folder and then contact our support team.
When you place an order on nathanbut.net, the charge that appears on your bank or card statement will reflect the merchant name associated with Nathan But Net LLC. If you ever see a charge you do not recognize, please contact us at contact@nathanbut.net before initiating a chargeback so we can verify and resolve the matter quickly.
For full details on payment terms and billing conditions, please review our Payment Policy.
Orders are typically processed within one to three business days from the date of purchase, excluding weekends and U.S. public holidays. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your shipment in real time.
Estimated delivery windows depend on the destination state and the shipping method selected at checkout. All estimated delivery timelines are displayed on the product pages and at checkout before you confirm your order. These are estimates — actual delivery may vary based on carrier conditions, weather, or high-volume periods. If your order is significantly delayed, please contact our support team and we will work directly with the carrier to investigate on your behalf.
Every order dispatched by Nathan But Net LLC includes a tracking number sent to your registered email address. You can use this number on the carrier's website to monitor your shipment from dispatch to delivery. If you did not receive a tracking email, please check your spam folder and then contact us at contact@nathanbut.net.
| Aspect | Detail |
|---|---|
| Shipping Destination | United States only. Orders to international addresses will not be processed. |
| Governing Law | FTC Act, Uniform Commercial Code (UCC), and applicable U.S. state consumer protection laws. |
| Sales Tax | Applied at checkout in accordance with applicable U.S. state tax regulations. The tax amount is shown clearly before payment is confirmed. |
| Customer Rights | All customers have full rights under U.S. federal and state consumer protection laws, including the right to accurate product descriptions, honest pricing, and fair refund terms. |
| Carrier Partners | We work with established U.S. carriers. The carrier assigned to your order will be specified in your shipping confirmation email. |
| Lost or Damaged Shipments | If your order is confirmed lost or arrives damaged, please contact us immediately. We will resolve the issue in full accordance with our published Refund Policy. |
For complete shipping details, please read our full Shipping Policy.
We stand behind every product we sell. If you are not satisfied with your purchase for a covered reason, we have a straightforward process for returns and refunds. Our refund policy is published in full on our website and is written in plain language — not legal jargon designed to discourage you from exercising your rights.
- Products that arrive damaged, defective, or significantly different from what was described in the product listing.
- Orders where the wrong item was sent due to a fulfillment error on our part.
- Items that were lost in transit and confirmed as such by the carrier or our tracking system.
- Return requests submitted within the timeframe specified in our Refund Policy.
To initiate a return or request a refund, please contact our customer support team at contact@nathanbut.net with your order number, a description of the issue, and, where relevant, photographs of the product. We will respond within one to two business days with clear instructions on next steps. Please do not return any item without first contacting us, as unauthorized returns may not be accepted.
Approved refunds are processed back to the original payment method used at checkout. Refund processing times vary depending on your bank or payment provider but typically appear within five to ten business days from the date the refund is issued.
For the complete terms of our return and refund process, please read our full Refund Policy.
Our customer support team is reachable through multiple contact channels during our published business hours. We are based in San Antonio, Texas, and operate in the Central Standard Time zone. We respond to all inquiries as promptly as possible and aim to resolve every issue within one to two business days of first contact.
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time (GMT-06:00). Inquiries received outside of these hours will be responded to on the next available business day. We observe U.S. federal holidays and will notify customers of any extended closures that may affect response times.
We maintain active social media profiles where you can follow product updates, announcements, and general store news.
Every policy published on nathanbut.net is written specifically for our store and our customers. None of our policies are copied from templates. They reflect how we actually operate — including our fulfillment process, payment handling, data practices, and customer rights. We encourage all customers to read the policies relevant to their purchase before placing an order.
If you have a question about our store, a product, an order you have placed, or any of our policies, please use the form below or reach out through any of the contact methods listed in Section 10. We respond to all inquiries during our business hours and will get back to you within one to two business days.
You can also visit our dedicated Contact Page for additional options, including our live chat feature.