Privacy policy
Privacy Policy
A complete and transparent explanation of how Nathan But Net LLC collects, uses, stores, and protects your personal information when you visit nathanbut.net or make a purchase from our store.
Welcome to the Nathan But Net Privacy Policy. This website, nathanbut.net, is owned and operated by Nathan But Net LLC, a Texas Limited Liability Company. We are committed to protecting your personal information and being fully transparent about how we collect and use it.
Throughout this Privacy Policy, "we," "us," and "our" refer to Nathan But Net LLC. "You" refers to you as a visitor, account holder, or customer of nathanbut.net. "Personal information" means any information that identifies or could reasonably identify you as an individual.
By visiting our website or placing an order, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or submit any personal information to us.
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We collect only what we need to operate our store and serve you well.
Information We Collect
We collect personal information that you provide to us directly, information generated automatically when you visit our website, and in some cases information from third-party services we use to operate our store. Below is a complete description of every category of information we may collect.
Information You Provide Directly
- Contact information: Your full name, email address, and phone number when you create an account, place an order, or contact our customer service team.
- Shipping and billing address: Your complete postal address, including street address, apartment or unit number, city, state, and ZIP code, provided at checkout to fulfill your order.
- Payment information: Payment card details entered at checkout. This information is processed directly by our PCI DSS-certified payment processor and is never stored on our servers. We only receive a tokenized reference and the last four digits of your card for record-keeping purposes.
- Account credentials: If you create a customer account, your chosen username and encrypted password. We never store passwords in plain text.
- Order details: The products you purchase, quantities, order values, order history, and any special instructions or notes you include with your order.
- Customer service communications: The content of any emails, messages, or other communications you send to us, including the subject, your questions, complaints, or feedback.
- Reviews and feedback: Any product reviews, ratings, or other content you submit to us voluntarily through our website or associated platforms.
Information Collected Automatically
- Device information: The type of device you use to visit our website, your operating system, browser type and version, screen resolution, and device identifiers.
- IP address: Your Internet Protocol (IP) address, which may be used to estimate your general geographic location (city or region level) and to detect and prevent fraud.
- Browsing behavior: Pages you visit on our website, products you view, items you add to or remove from your cart, search terms you use on our site, links you click, and the time and duration of your visits.
- Referral source: The website, search engine, advertisement, or link that directed you to nathanbut.net.
- Cookie and tracking data: Information collected through cookies, web beacons, pixels, and similar technologies as described in Section 5 of this policy.
How We Collect Your Information
We collect your personal information through several different means. Understanding how collection happens helps you make informed decisions about the information you share with us.
Directly from you: When you fill in forms on our website — such as the checkout form, account registration form, or contact form — you provide information to us directly. You choose what to submit, and we collect exactly what you enter.
Automatically through website technology: Our website uses standard web technologies — including cookies, server logs, and tracking pixels — to automatically collect certain information about your visit. This happens as soon as you load any page on our site, whether or not you make a purchase. See Section 5 for full details on cookies.
Through our Shopify platform: nathanbut.net is built on Shopify. Shopify collects and processes certain information on our behalf as part of providing the e-commerce infrastructure. Shopify's data practices are governed by their own privacy policy, which we describe further in Section 11.
From payment processors: When you pay for an order, your payment information is handled by our PCI DSS-certified payment processors. They may share limited transaction confirmation data with us — such as whether the payment was approved and a tokenized card reference — but they do not share your full card details.
From shipping carriers: Our shipping carriers may share delivery status updates and delivery confirmation information with us so we can keep you informed about your order and resolve any shipping issues.
How We Use Your Information
We use your personal information only for the purposes described below. We do not use your information for any purpose that is incompatible with why it was originally collected without first obtaining your consent.
Primary Uses of Your Information
- Order fulfillment: To process, confirm, pack, and ship your orders; to communicate with you about your order status; and to resolve any order-related issues.
- Payment processing: To authorize and process your payment through our certified payment processors and to maintain records of transactions for accounting and legal compliance purposes.
- Customer service: To respond to your questions, complaints, return requests, and other inquiries; to provide support; and to follow up on open service matters.
- Account management: To create and maintain your customer account, authenticate your identity when you log in, and enable account features such as order history and saved addresses.
- Transactional communications: To send you order confirmations, shipping notifications, delivery updates, and refund confirmations. These communications are essential to your purchase and cannot be opted out of while you have an active order.
- Legal compliance: To comply with applicable laws, regulations, and legal processes, including tax obligations, consumer protection laws, and lawful requests from government authorities.
Secondary Uses of Your Information
- Website improvement: To analyze how visitors use our website, identify technical issues, test new features, and improve the overall shopping experience for all customers.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other harmful or illegal activity that could affect our customers or our business.
- Marketing communications: To send you promotional emails, newsletters, product announcements, and special offers — but only if you have opted in to receive them. You can opt out at any time. See Section 12 for details.
- Personalization: To customize the content and products displayed on our website based on your browsing history and past purchases, making your shopping experience more relevant to your interests.
How We Share Your Information
We do not share your personal information with third parties except in the specific circumstances described below. Every third party with whom we share your information is bound by contractual obligations to protect it and to use it only for the purpose for which it was shared.
Third Parties We Share Information With
Shipping carriers: We share your name, delivery address, and order details with our shipping carriers (such as USPS, UPS, FedEx, or similar services) solely to fulfill the delivery of your order. The carrier receives only the information necessary to complete delivery.
Payment processors: We share your order total and billing information with our PCI DSS-certified payment processors to authorize and complete your payment. Payment processors are not permitted to use your information for any other purpose.
Shopify: Our store operates on the Shopify platform. Shopify receives and processes certain customer and order data as part of providing the e-commerce infrastructure that powers nathanbut.net. Shopify's use of your data is governed by their privacy policy at shopify.com/legal/privacy.
Email service providers: We use email service providers to send transactional and marketing emails. These providers receive your email address and the content of the communications we send to you. They are not permitted to use your email address for their own purposes.
Analytics providers: We use web analytics tools (such as Google Analytics) to understand how visitors use our website. These tools may receive anonymized or aggregated data about your visit. We configure these tools to minimize personal data collection where possible.
Legal and regulatory authorities: We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other government authorities if required to do so by law, court order, or valid legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event that Nathan But Net LLC is involved in a merger, acquisition, asset sale, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy. You will have the opportunity to request deletion of your data prior to any such transfer.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your shopping experience, remember your preferences, analyze site traffic, and support our marketing efforts. This section explains what cookies are, which types we use, and how you can control them.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognize your device on return visits and remember information about your session, preferences, and behavior. Cookies cannot run programs or deliver viruses to your device and are widely used across the internet.
Types of Cookies We Use
Strictly necessary cookies: These cookies are essential for our website to function correctly. They enable core features such as shopping cart functionality, the checkout process, user authentication, and session management. Without these cookies, our website cannot operate. These cookies cannot be disabled.
Functional cookies: These cookies remember your preferences and settings — such as your preferred currency, language, and recently viewed products — to provide a more personalized experience on return visits. Disabling these cookies may affect the functionality of certain features.
Analytics cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on each page, and where visitors come from. This data is used in aggregated, anonymized form to improve our website. We use tools such as Google Analytics for this purpose.
Marketing and advertising cookies: These cookies track your browsing behavior across our website and, in some cases, across other websites, to deliver advertisements that are relevant to your interests. They also help us measure the effectiveness of our advertising campaigns. These cookies are set by us and by trusted third-party advertising platforms.
Shopify cookies: As a Shopify-powered store, our website uses cookies set by Shopify to support core e-commerce functionality including cart persistence, fraud prevention, and checkout sessions. These cookies are governed by Shopify's privacy policy.
How to Control Cookies
You have several options for controlling cookies:
- Browser settings: Most web browsers allow you to view, manage, block, and delete cookies through their settings menus. Consult your browser's help documentation for specific instructions.
- Google Analytics opt-out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
- Do Not Track: Some browsers support a "Do Not Track" signal. Our website does not currently respond to Do Not Track signals, but we respect opt-out choices made through browser cookie settings.
Payment Information Security
The security of your payment information is one of our highest priorities. We have implemented multiple layers of protection to ensure that your financial data is handled safely at every stage of the checkout process.
How We Protect Your Payment Data
- We never store your full card number. Your complete payment card number, CVV code, and PIN are never stored on our servers at any time, before, during, or after a transaction.
- PCI DSS Level 1 compliance. Our payment processors are certified to PCI DSS Level 1 — the highest level of security compliance defined by the Payment Card Industry Data Security Standard, audited annually by independent third parties.
- 256-bit SSL/TLS encryption. All data transmitted between your browser and our website during checkout is encrypted using 256-bit SSL/TLS technology, the same standard used by banks and major financial institutions worldwide.
- Tokenization. When your payment method is saved for future use (for example, through Shop Pay), your card details are replaced with a secure, randomized token. This token has no value outside of the payment system and cannot be used to access your actual card information.
- 3D Secure authentication. We support 3D Secure (Verified by Visa, Mastercard Identity Check, Amex SafeKey), which may prompt you to verify your identity with your card issuer for an additional layer of transaction security.
- Real-time fraud detection. Every transaction is screened by our payment processor's machine learning fraud detection system, which flags suspicious activity before it results in an unauthorized charge.
Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The specific retention periods we apply are described below.
Retention Periods by Data Category
Order records and transaction data: We retain your order history, billing records, and transaction data for a minimum of seven (7) years to comply with U.S. federal and Texas state tax laws, accounting regulations, and in case of any legal claims related to a transaction.
Customer account data: If you maintain an active customer account, we retain your account information for as long as your account remains active. If your account has been inactive for more than three (3) years, we may contact you to confirm whether you wish to keep your account open. If you delete your account, we will delete your account data within 30 days, subject to our legal retention obligations for transaction records.
Customer service communications: We retain records of customer service interactions for three (3) years from the date of the last interaction, which allows us to provide consistent service if you contact us again about the same matter.
Marketing data: If you have subscribed to marketing emails, we retain your email address and marketing preferences for as long as you remain subscribed. Upon unsubscribing, we will remove your email address from our active marketing lists within 10 business days and retain a record of your opt-out indefinitely to honor your preference.
Analytics and browsing data: Aggregated and anonymized website analytics data may be retained indefinitely for trend analysis and website improvement purposes. This data does not identify individual users.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights and will respond to all valid requests within a reasonable time. To exercise any of the rights below, please contact us at contact@nathanbut.net.
Right to Access
You have the right to request a copy of the personal information we hold about you, including what data we have, why we have it, and who we have shared it with.
Right to Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You can also update much of your information directly by logging into your account.
Right to Deletion
You have the right to request deletion of your personal information, subject to our legal obligations to retain certain records. Upon receiving a valid deletion request, we will delete your data within 30 days.
Right to Opt Out of Marketing
You have the right to opt out of receiving marketing communications from us at any time. You can do this by clicking "Unsubscribe" in any marketing email or by contacting us directly.
Right to Data Portability
Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format so you can transfer it to another service provider.
Right to Complain
If you believe we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the relevant data protection or consumer protection authority in your jurisdiction.
California Residents — Additional Rights
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, disclose, and sell (we do not sell personal information).
- The right to opt out of the sale or sharing of your personal information (we do not sell or share personal information for cross-context behavioral advertising).
- The right to non-discrimination — we will not treat you differently or deny you services for exercising your privacy rights.
- The right to limit the use and disclosure of sensitive personal information.
To exercise your California privacy rights, please contact us at contact@nathanbut.net with "CALIFORNIA PRIVACY REQUEST" in the subject line. We will respond within 45 days as required by law.
Children's Privacy
Nathan But Net LLC does not knowingly collect personal information from children under the age of 13. Our website and products are intended for adults aged 18 and older. If you are under 13 years of age, you must not use our website, create an account, or submit any personal information to us.
If you are between the ages of 13 and 17, you may browse our website under the supervision of a parent or legal guardian, but any purchases must be made by a parent or legal guardian in their own name.
If We Discover a Child's Information Has Been Collected
If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us immediately at contact@nathanbut.net so we can locate and delete the information promptly.
Third-Party Links and Services
Our website may contain links to third-party websites — such as carrier tracking portals, manufacturer websites, or social media platforms — for your convenience and reference. When you click on a link to a third-party website, you leave nathanbut.net and your visit to that site is governed by that site's own privacy policy, not ours.
We have no control over the content, privacy practices, data collection, or security of any third-party website. We are not responsible for any personal information you provide to third-party websites through links on our site, or for any harm that results from visiting those sites.
Third-Party Services We Use
- Shopify: Our e-commerce platform. Privacy policy available at shopify.com/legal/privacy.
- PayPal: Payment processing. Privacy policy available at paypal.com/privacy.
- Google Analytics: Website analytics. Privacy policy available at policies.google.com/privacy. Opt-out available at tools.google.com/dlpage/gaoptout.
- Shipping carriers (USPS, UPS, FedEx, etc.): Order delivery. Each carrier has its own privacy policy available on their respective websites.
- Affirm (Shop Pay Installments): Buy now, pay later services. Privacy policy available at affirm.com/privacy.
Shopify and Our Platform
nathanbut.net is built on and powered by Shopify Inc., a Canadian e-commerce company. Shopify provides the technology infrastructure that enables our online store to function, including the checkout system, payment processing interface, customer account management, and order management systems.
As a result of using Shopify's platform, certain customer and order data is processed by Shopify on our behalf. Shopify acts as a data processor for Nathan But Net LLC and is contractually obligated to handle your data in accordance with applicable privacy laws and their own privacy commitments.
What Shopify Receives
- Your name, email address, shipping address, and phone number when you place an order or create an account
- Your order details, including products purchased, quantities, and order values
- Technical data about your browser, device, and session for fraud prevention and site functionality purposes
- Payment tokenization data (Shopify does not store full payment card numbers)
For more information about how Shopify handles personal data, please review Shopify's Privacy Policy at shopify.com/legal/privacy. You can also learn more about how Shopify uses cookies at shopify.com/legal/cookies.
Marketing Communications
How We Handle Marketing
We will only send you marketing emails — such as promotional offers, product announcements, sale notifications, and newsletters — if you have actively opted in to receive them. We will never add you to a marketing list without your explicit consent.
Opportunities to opt in to marketing communications include:
- Checking the "Sign me up for emails" checkbox during checkout (unchecked by default)
- Subscribing through a newsletter signup form on our website
- Creating an account and enabling email marketing in your account preferences
How to Opt Out
Email unsubscribe link: Every marketing email we send contains a clearly visible "Unsubscribe" link at the bottom. Clicking this link will immediately remove you from our marketing list. Please allow up to 10 business days for this change to take effect across all our systems.
Account settings: If you have a customer account, you can update your marketing preferences at any time by logging in and visiting your account settings.
Contact us directly: You can also opt out by emailing contact@nathanbut.net with "UNSUBSCRIBE" in the subject line. We will process your request within 3 business days.
Data Security
We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or destruction. Our security practices are designed to be proportionate to the sensitivity of the information we hold.
Our Security Measures
- 256-bit SSL/TLS encryption on all data transmitted between your browser and our website
- PCI DSS Level 1 certified payment processing — the highest industry standard
- Password hashing — all customer account passwords are stored as salted cryptographic hashes, never in plain text
- Access controls — access to customer data within our systems is restricted to team members who require it to perform their job functions
- Regular security updates — our platform and all software components are kept up to date with security patches
- Shopify's enterprise-grade infrastructure — our store operates on Shopify's secure, PCI-compliant cloud infrastructure with 24/7 monitoring
No System is 100% Secure
While we implement strong security measures, no method of data transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your personal information. If we become aware of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law, as promptly as possible.
International Visitors
Nathan But Net LLC is based in San Antonio, Texas, United States, and our website is operated from the United States. We currently ship exclusively within the United States and its territories. Our website is intended for use by U.S. residents.
If you are visiting our website from outside the United States, please be aware that your personal information will be transferred to and processed in the United States. Data protection laws in the United States may differ from the laws in your country of residence.
Governing Privacy Framework
This Privacy Policy is governed by the laws of the State of Texas and applicable United States federal privacy laws, including the Children's Online Privacy Protection Act (COPPA), the CAN-SPAM Act, and where applicable, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
By submitting your personal information to us, you consent to the transfer of that information to the United States and its processing in accordance with this Privacy Policy. If you do not consent to this transfer, please do not use our website or submit any personal information to us.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates to applicable privacy laws, changes in our data practices, the introduction of new services or features, or feedback from customers and regulators.
How We Notify You
Effective date: The effective date at the top of this policy is always updated when we make any change. We recommend checking the effective date periodically to stay informed.
Material changes: If we make a material change that significantly affects how we collect or use your personal information, we will notify you by sending an email to the address associated with your account and by posting a prominent notice on our website homepage. We will provide reasonable advance notice before material changes take effect.
Minor changes: Minor updates such as typographical corrections, clarifications that do not change the meaning of the policy, and non-substantive edits will be made without advance notice, but the effective date will be revised.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us using the details below. All privacy-related inquiries are handled by real team members and will receive a response within 1–2 business days.
Complete Business & Contact Details
San Antonio, TX 78213
United States
Email — Privacy Requests
Use "DATA ACCESS REQUEST" for access requests.
Use "DATA DELETION REQUEST" for deletion requests.
Use "CALIFORNIA PRIVACY REQUEST" for CCPA rights.
Postal Address
Nathan But Net LLC
Attn: Privacy Inquiries
1100 NW Loop 410, Suite 700
San Antonio, TX 78213
United States
Related Policies
- Terms of Service — The complete terms governing your use of our website and purchases
- Refund Policy — Our standards for returns, exchanges, and refunds
- Shipping Policy — Shipping methods, timeframes, and costs
- Payment Policy — Accepted payment methods and security standards
Our Privacy Commitment to You
We believe privacy is a fundamental right, not a checkbox. We will never sell your data, never spam you without permission, and never collect more information than we need to serve you well. Our goal is to earn and keep your trust with every interaction.
If anything in this Privacy Policy is unclear or you have a question, please contact our team. We are always happy to explain our practices in plain language.
This Privacy Policy is effective as of April 21, 2026. It is intended to be read together with our Terms of Service, Refund Policy, Shipping Policy, and Payment Policy.
Nathan But Net
Nathan But Net LLC | San Antonio, Texas, United States |
Return to top of page