Shipping Policy

Shipping Policy

We are committed to a transparent and customer-friendly shipping experience. This policy explains how we handle order processing, shipping methods, delivery times, and costs so you know exactly what to expect when you shop with us.

1. Order Processing Time

• Orders are typically processed and dispatched within 1–3 business days after payment confirmation.

• Business days are Monday through Friday (excluding public holidays).

• Orders placed on weekends or after business hours will begin processing on the next business day.

• During peak seasons (holidays, promotions), processing may take an extra 1–2 days; we will notify you of any significant delays.

2. Shipping Methods & Carriers

• We ship only within the United States using standard ground shipping.

• Carriers include USPS, UPS, or FedEx—automatically selected based on your order’s size, weight, and destination.

• We do not currently offer expedited or international shipping; standard U.S. shipping is the only option.

• Shipping is handled through Shopify, meaning they will supply the tracking number, carrier, and other information

3. Delivery Timeframe

• After dispatch, deliveries typically arrive within 5–10 business days (about 1–2 weeks).

• Delivery times vary by destination (e.g., East Coast vs. West Coast).

• We do not ship on weekends or holidays; those days are not counted toward delivery estimates.

• Remote locations (including Alaska and Hawaii) may experience transit times on the longer end of the estimate.

4. Shipping Rates & Costs

• Shipping costs are calculated per item and displayed at checkout before you complete your order.

• The total shipping fee reflects carrier rates based on each item’s weight, dimensions, and destination—no hidden fees.

• If multiple items ship separately, you will see the combined shipping cost for all packages.

5. Shipping Locations (United States Only)

• We ship to all 50 U.S. states.

• Orders to U.S. territories or APO/FPO addresses may have limited tracking updates depending on the carrier.

• International addresses cannot be processed.

• Please double-check your shipping address at checkout; we cannot be responsible for incorrect addresses entered by customers. Contact us immediately if you need to correct an address before shipment.

6. Order Tracking & Confirmation

• Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number.

• Use the tracking number directly on the carrier’s website (USPS, UPS, or FedEx) to monitor delivery status.

• If your order is split into multiple packages, you will receive a separate tracking number for each package.

7. Delivery Delays & Issues

• While we strive to meet delivery estimates, external factors (severe weather, natural disasters, carrier delays, high holiday volume) can cause delays.

• If your tracking hasn’t updated in several days or you experience an unusually long delay, please contact us.

• For lost or damaged packages, we will assist with carrier claims, send replacements, or issue refunds as appropriate.

8. Returns & Exchanges

• To return or exchange an item, please see our Return Policy page for full details on eligibility, timeframes, and procedures.

• Shipping fees are generally non-refundable unless otherwise specified in the Return Policy.

• For wrong or defective items, our Return Policy will guide you through the resolution process.

9. Contact Us

If you have any questions or need assistance with your shipment, please reach out:

• Email: ncmorrison0801@gmail.com (Subject: NBN Support)

• Phone: 830-481-7667 (Monday–Friday, 6 AM–9 PM CST) 

Thank you for shopping with us! We appreciate your business and will do everything we can to ensure your order arrives safely and on time.